How to Use Each Return Reason Code
Unsaleable – Out of Code: Use this for any product you are picking up that is out of code or seasonal items that may still be in code but out of season (Think Octoberfest in November)
Breakage/Partial Cases: Used when picking up broken and/or partial cases if needed. THESE MUST BE IN CODE. Also use for full cases that need to be repacked before going to another
customer.
Retail Quality Issue: This code should be used for items that don’t meet our quality standards such as bad packaging (ripped handle) or other reasons that were caused at delivery or prior to.
Saleable – Return: Use this code for full cases of product (wine can be by the bottle) that are in code and in season with more than 30 days of life and can be sold immediately to an account as
is.
Close Date Product: ONLY if unable to use In-Market Swap. Use this for products with less than 30 but more than 15 days of life left. Must be full cases that don’t need to go to repack.
Keg Quality Issue: This is used for any keg that is pouring incorrectly, short fill or defect. DO NOT use this code for out of code kegs. OOC Kegs should use Unsaleable Out of Code reason.
Product Recall: If there is a product recall this reason code will appear on your handheld. Use it only for active recalls. When no recalls are active this will be turned off and you will not see it.
Operations Issue: Driver/Office only code. Driver to use on off truck invoices for any damage or mistakes after the original invoice is finalized. Office to use for fixing delivery errors after the fact.
No salesperson should use this code.
(COMING SOON – Currently in Test) In Market Swap: Should be used to move heavy inventory or close-dated product. Product moved in market by sales representative.
Empty Return: This code can only be used on empty items (ex: Item #79 Empty – Supplier Keg Deposit or Item #19 Empty - @2.40 Each) This should only be used in special circumstances such
as seasonal account closures where only empties need to be picked up.
*Only unsaleable out of code and breakage/partial cases affect budgets